Privacy policy
Last updated
This policy explains how we handle personal data when you visit this website, send us an enquiry or work with us. We collect very little, and we have written this in plain English so you can see exactly what happens to it.
Who we are
CompanionRanker is a brand of Techno Hiker Pvt Ltd, a private limited company registered in India. We are the controller of the personal data described here. You can contact us about anything in this policy through our contact page.
What we collect
- Enquiries. What you type into the contact form: a name (a working name is fine), an email address, your website, your type of business, the cities you mention and your message.
- Client work. If you become a client, the business contact details, access and site data needed to do the work, and billing records.
- Server logs. Our hosting keeps standard technical logs, such as IP address, browser type and the pages requested, to keep the site secure and working.
We do not ask for your legal name to answer an enquiry, and we never need details of your own clients or companions.
Why we use it, and our lawful basis
- To reply to your enquiry and prepare your free audit, because you asked us to. This is taking steps at your request before a possible contract.
- To deliver services and invoice for them, because it is needed to perform our contract with you, and to keep accounting records the law requires.
- To keep the website secure and prevent abuse of the contact form, which is in our legitimate interests and yours.
We do not use your data for advertising, we do not sell it, and we do not make automated decisions about you.
Cookies
This site does not use analytics, advertising or tracking cookies. The contact page sets one short-lived session cookie so the form can protect itself against forged submissions. It is deleted when you close your browser. If we ever add other cookies, we will update this policy and ask for consent where the law requires it.
Who we share it with
Only the service providers we need to run the business: our website host and our email provider. Each processes data on our behalf or under its own terms. We never publish client names or share enquiries with anyone else, unless the law requires us to.
International transfers
We are based in India, and our email and hosting providers may store data in other countries, so your data may be processed outside the UK. Where UK data protection law applies to that transfer, we rely on the safeguards it allows, and you can ask us for more detail about them.
How long we keep it
- Enquiries that do not lead to work: deleted within 12 months.
- Client records: for as long as the work continues, then for as long as tax and accounting law requires.
- Access you gave us to your site or accounts: removed or handed back when the work ends.
Your rights
You can ask to see the personal data we hold about you, correct it, delete it, restrict or object to how we use it, or receive a copy in a portable format. Send your request through the contact page. We may ask you to confirm it is you before acting, and we will reply within one month.
If you are in the UK and unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to put it right first.
Changes to this policy
If we change how we use personal data, we will update this page and the date at the top before the change takes effect. The rules for our services are in our terms of service.
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